Welcome to our new website and b-log
Over the course of the summer, where most customers are thinking about lying on a beach rather than lighting the fire, we’ve been developing a new e-commerce website!
So why did we need a new website? What was wrong with the other one? There are many reasons why we’ve needed to build a new website, but the biggest reason of all was to allow our customers to order their logs online – 24 hours a day. Previously, customers have had to always call us between the hours of 9am and 4pm Monday to Friday to order their logs. But with increasing demand for our firewood logs, and more customers trying to order outside of normal working hours, we decided to develop an ecommerce website to allow customers to order logs at their own convenience – rather than waiting for us to arrive at the office at 9am.
When you place your order for logs online one of our customer service agents will be in touch to acknowledge your order and arrange a date and time that’s mutually convenient to deliver your order. In fact, you can tell us what delivery dates would be ideal for you when you place your order – and we’ll do our best to make it happen. You don’t have to be home when we deliver your logs. If you’ve paid for your logs online or over the phone we can leave your logs in your absence. Just let us know at the point of purchase whether we can leave your logs in your absence or not.
Apart from a brand new, fit for purpose, ecommerce website it’s business as usual! Don’t forget, the more you buy, the more you save! You save a fortune when you buy in bulk.
We value your opinion!
Please contact us to tell us what you think about our new website. All comments and feedback are welcome. If there’s anything you particularly like or if there’s something you think there’s scope for improvement please tell us about it. You can even suggest ideas for blog posts and new website pages. After all, it’s a website that’s been built to make customers’ lives easier and to give you relevant information at your fingertips. We want the process of choosing and ordering firewood logs as simple and as straightforward as possible – and you can help us shape the process.
Thanks for continuing to support us. We look forward to hearing what you think about our new website.