Flintshire

We aim to deliver between Monday and Friday and within 3 working days of your order – subject to space and availability. When the weather gets colder we put on extra delivery vehicles to meet demand – so you shouldn’t have to wait long between placing your order and receiving your delivery. If your order is delayed for any reason we will contact you.

Before placing your order please read our delivery terms and conditions below. It is important you read these conditions as there may be factors in there that could affect the delivery of your order.

Sadly we cannot give specific delivery times because we deliver multiple orders on the same vehicles and delivery routes are generated once a van is full. This is just one of the many ways we try to keep our log prices as low as possible. As such, we ask our customers to be flexible as they can when it comes to taking receipt of their log delivery. To make it more convenient we can deliver logs in your absence if you pay when you place your order. Just let us know where we can leave your logs when you place your order.

Ordering online

When you place your order online we will contact you to acknowledge receipt of your payment and to arrange a mutually convenient date for us to deliver your order. When you check out you can tell us which delivery dates would be ideal for you and we will do our best to make it happen

Ordering over the phone

Our customer service agents will be able to tell you when we can deliver your logs at the point of order. They will ensure your logs will be delivered on a date that’s mutually convenient.

Before placing an order of logs with us please read these delivery terms and conditions first. It’s really important that you understand what we can and can’t do before you order.

If you have any queries or concerns please call us on 01691 887977 before ordering.

1. After you’ve placed your order we will contact you to mutually arrange and confirm your delivery date. Your order will be delivered between Monday and Friday. Weekend deliveries are not available. If possible AM/PM timeframes can be given and we can deliver logs in your absence if you allow us to.

2. Your property needs to be accessible for a large Luton Transit Van with a tail lift.

3. Access to your property needs to be wide enough for a Luton Transit van, free of obstacles and reasonably level.

Netted log deliveries:

4. Where conditions allow, we will leave your netted logs at the front or side of your property.  Our delivery drivers are not expected to move nets of logs beyond the front or side of your property but they can risk assess each delivery and always be as helpful as possible where conditions allow.

5. Hand pump trucks will not work on soft ground or loose gravel. If this applies to you we may have to leave your logs at the curb side.

6. Our drivers deliver up to 300 nets of logs a day, and therefore, we need to limit their amount of lifting as much as reasonably possible. As such, drivers should NOT be expected to take logs:

– To the back of the property;
– Up flights of steps
– Through your home
– Down long paths or alleys

Dumpy bag deliveries:

6. Our drivers will park their Luton Transit Van as close to your property as reasonably possible. In many cases the curb side is the closest we can get to your property.

7. The drivers are not able to manoeuvre dumpy bags of logs once they have left our vehicles. You will need to move them to your chosen location once they have been delivered.