Head Office: 01691- 887977

Log delivery terms and conditions

Before you go ahead with your order please check our delivery terms below:

Drop & Go deliveries:

To comply with COVID-19 regulations we’re operating a ‘drop and go’ delivery service in the interest of maintaining safe distance.
We fill our vans back to back and deliver in order of location.

Delivery times:

Please only ask for an ETA if it’s absolutely essential that you need one.
We’ll be able to provide a delivery time on the morning of your delivery date.

We will leave your logs at the front or side of your property
Depending on ease of access we will reverse as close to the point of storage as reasonably possible.

Ensure there’s enough room for a Luton sized transit van to gain access to your property
Our vans are just a little bit bigger than a supermarket delivery van.

If it is forecast to rain please leave tarpaulin
So the driver can cover your logs up.

We’ll collect empty dumpy bags and pallets on your next order
Just hand them back to the driver on your next delivery.

Self isolating or shielding?
We will prioritise your order as best we can.
Just leave a message in the notes section so we understand your needs.

If you need to cancel or reschedule
Please give us at least 24 hours notice if you need to cancel or rearrange your delivery date.

More delivery information can be found on our Free Delivery page.


OK with that? We look forward to receiving your order!
If you’re not sure and need to talk things through please give us a call on 01691 887977 or click on our web chat.

The Log People

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