Head Office: 01691- 887977

About Our Kiln Dried Logs

About Our Logs

Hello! We’re The Log People, a family business proudly producing Ready To Burn-certified kiln dried logs for you to enjoy from the comfort of your own home. Whether you’re looking for logs to beat the chills, or you’re hunting down logs for outdoor thrills, you can be pretty sure we’ve got a package to suit you.

 

Ready To Burn certified | More heat, fewer emissions

Our logs are kiln dried to an average moisture content of 20% or less  – meaning they’re Ready To Burn certified and fully compliant with the Government’s Clean Air Strategy.

Woodsure, the UK’s only wood fuel quality assurance scheme, launched the Ready to Burn scheme to help homeowners look after their stoves and improve air quality.

A stove or open fire is only ever as the wood you put in it – and we’ll only ever deliver logs that are ready for use as soon as they’re delivered. And no seasoning required! Hooray!

 

Free delivery to the home side (not the curb side)

Our dedicated drivers deliver your logs to the front or side of your property. Our Luton transit vans can access even the most remote of locations, and if access is fairly easy, we will leave your logs as close to your point of storage as possible.

 

Locally grown and sustainably sourced.

Give a high five for locally sourced sustainable timber!

Our raw material is sourced from sustainably managed woodlands within a small radius of Log HQ in Shropshire. So when you buy kiln dried logs from us , you’re supporting local jobs whilst burning responsibly sourced firewood from sustainably managed woodlands.

Woodsure Ready To Burn certified kiln dried firewood logs by The Log People

Ready To Burn kiln dried logs for sale with FREE DELIVERY across Shropshire, North Wales, Cheshire and Merseyside

From just £4.25 a net or £75 a bulk bag

Answered Questions
Read answers to our most frequently asked questions here. If we haven’t answered your question though please give us a call on 01691 887977
About Our Logs

How big are the nets?

Our nets of logs measure 45x55cm. In fact, customer feedback tells us our nets of logs are bigger and packed tighter than what they’ve found elsewhere. And we’re much better on price too. Our prices start from just £4.25 a net / £75 a bulk bag – and the more you buy the more you save.

If you want logs that burn hotter for longer you’ll love our kiln dried hardwood logs which start from just £5.25 a net / £95 a dumpy bag.

Are the logs kiln dried?

Yes. All our logs are Ready To Burn certified and kiln dried to a moisture content of 20% or less – meaning they’re ready for use as soon as they’re delivered.

We routinely check the moisture content of our logs and we aim for a moisture content of 20% or less. As such, you shouldn’t get any excessive smoking or spitting from your logs – which usually happens when burning wet and unseasoned logs.

If run out of logs that are ready for burning we stop selling. It’s that simple! We only ever sell logs that are ready to burn and compliant with the Government’s Clean Air Strategy.

What types of fuel do you supply?

We supply kiln dried Ready To Burn certified hardwood logs, softwood logs, smokeless coal and kindling. We also supply natural firelighters if you decide to add them to your order. The quickest and easiest way to buy logs is to shop online  but if you prefer to order over the phone just call Sarah or Sam on 01691 887977.

Don’t know where to start? Don’t panic! There is no such thing as a silly question! Just give us a call or drop us a line and we’ll help you get your fire started in no time!

What’s the difference between softwood and hardwood?

Hardwood logs are much more dense than softwood logs – so you’ll find hardwood burns hotter and for longer than softwood does. Having said that, if you try to get your fire going using hardwood, it’d be like trying to light a brick!

That’s why we recommend burning both types of wood by firstly building your fire up with kiln dried softwood and switching to kiln dried hardwood to sustain the burn.

You can, of course, burn kiln dried softwood on its own if you want to. Softwood is a little cheaper in price than hardwood – but softwood also burns quicker too. So if you love the novelty of putting another log on the fire then softwood will give you plenty of pleasure! However, if you want to kick back and relax after getting your fire going, we recommend switching to kiln dried hardwood logs as they will sustain the burn of your fire for anything up to five hours!

After a bit of both? Take a look at our hardwood and softwood product bundles!

If you’re interested in the science behind it all then do read on! Hardwood logs are denser than softwood logs because hardwood species such as Oak; Ash and Beech take up to 100 years to reach maturity. In contrast, softwood species such as Pine; Larch; Spruce and Douglas Fir grow much faster than hardwood species and take up to 30 years to reach maturity – so softwood is less dense and, as a result, easier to light than hardwood. That’s why we recommend using softwood to build your fire and hardwood to sustain the burn.

I’m new to wood burning. What should I order?

Everyone needs to start somewhere! If you’re new to wood burning our Firewood Starter Pack is a good place to start.

Our starter pack contains everything you need to get your fire started. Here’s what you get, and our tips for how to get started.

  • 2 nets of kindle (1 FREE!) – grab a handful of kindle and put inside your stove / open fire
  • 1 box of 50 natural firelighters – nestle 1-2 firelighters between the kindle and light with a matchstick / lighter.
  • 10 nets of kiln dried softwood logs – once your kindle is alight and has energy in the fire, add 1-2 softwood logs (being careful not to smother your fire though!)
  • 10 nets of kiln dried hardwood – after a few minutes you should have a roaring fire. To sustain the burn just add 1-2 hardwood logs to keep your fire going (because hardwood logs burn longer than softwood does).

Please note: this advice shouldn’t replace the guidance provided by your stove fitter and stove manufacturer. These are just tips that work well for us.

How long will my log order last?

This is the Holy Grail of wood burning as it depends on several factors, including

  • The efficiency of your stove
  • The size of your property
  • How well insulated your property is
  • How often you use your stove
  • How cold it is
  • How you use your stove – burning on full airflow all the time or on low heat

This is why it’s virtually impossible for us to tell you how long your order will last. And every customer has different requirements too! Some like to use a mix of softwood and hardwood, others just like softwood and others just order hardwood! It all depends on what works for you and your household.

The best advice we can give is to place an order, see how long it lasts, and use that as your yardstick for placing future orders.

Where can I burn the logs?

Our logs are suitable for wood burning stoves, open fires, chimineas, wood fired pizza ovens and fire pits. Whilst both seasoned softwood and kiln dried hardwood are both ideal for wood burning stoves we would only recommend burning hardwood for open fires because softwood has a tendency to spit.

How big are the logs?

Our logs are cut and split in a firewood processor to around 10 inches in length – making them suitable for wood burning stoves, open fires, chimineas and boilers. Because wood is a natural product with diameters that vary greatly, please appreciate that no two pieces of wood are ever exactly the same, so please account for variances in the wood and across different deliveries from us.

Please be assured our logs have been audited and assessed by the Woodsure Ready To Burn scheme for length, thickness and moisture content levels (sub 20%).

Why do log thicknesses vary?

As firewood is produced from a natural product with tree diameter varying greatly, getting log thicknesses to remain consistent across all supply is virtually beyond our control. Whilst log length should always remain consistent (8-10 inches in length) do expect for the thickness to vary across deliveries.
Please be aware that log thickness will vary on each order and on every delivery. 
As a Woodsure Ready To Burn firewood supplier our logs have passed their stringent quality tests for both moisture content and thickness range – so we are safely within their remit.

How big are the nets?

When laid flat our nets measure 45x55cm. We generously pack out our nets with logs – leaving virtually no room to get another one in! Our aim is to always give you the best possible value for money.

Firewood logs should only be sold by volume and not by weight because the wetter they are the more they weigh. This is because a net of well seasoned logs will offer twice the amount of energy from the same size net of unseasoned logs. That’s why firewood logs should only ever be sold by volume.

How big are the bulk bags?

Our dumpy bags measure 85x85x85cm – and we provide a loose filled quantity of 0.9m3 direct from crates that store that capacity.

Just to you know, we deliberately overfill our bags to compensate for settlement during delivery, and also to make up for unavoidable small bits of wood debris that get through and fill the voids and cavities of the loose filled dumpy bags.

Why do small bits of wood debris get into my bags?

Small bits of wood debris will always get through, particularly into loose filled logs in dumpy bags, largely because we’re working with automated firewood processing methods. Even though we have a log cleaner in place which aims to catch as much wood debris and small wood pieces as possible, please appreciate that we cannot catch everything! Even though we’d like to!

Rest assured, these small bits do not reduce the volume of logs you receive though! In a way, you could think of them as ‘free kindling’ because they will always find their way through into the voids / cavities of the dumpy bags.

We do compensate for this though, as we deliberately overfill our bags to ensure you get the true 0.9m3 volume of wood per bag, and any bits that get through just fill the voids in the bags.

Are the logs sustainably sourced?

Yes, absolutely! We work with British grown timber that is sustainably sourced from local FSC-managed forestries – where there is a commitment to plant two trees for every single tree that is cut for our usage.

Can I return my bags?

Absolutely! Feel free to return your empty bags to the driver on your next order so we can use them again and again. We’re totally committed to reusing as much packaging as possible.

About Our Service

How much do I need to spend to get free delivery?

Ordering is easy! As long as your home or business is based within our delivery zone you can order whatever you like! All we ask for is a minimum order commitment of one bulk bag or 20 nets.

But remember, the more you buy, the more you SAVE! So stock up on as many Ready To Burn kiln dried logs as you can to get the best value for money.

When will I receive my delivery?

We aim to deliver your order between Monday and Friday and within 3 working days of your order – subject to availability. When the weather gets colder we put on extra delivery vehicles to meet demand – so you shouldn’t have to wait long between placing your order and getting your delivery. If your order is delayed for any reason we will contact you.

Before placing your order please read our delivery terms and conditions. It is important you read these conditions as there may be factors in there that could affect the delivery of your order.

Delivery days

We deliver logs Monday to Friday in daylight hours. When you place your order online you will be able to select preferred delivery days. Once your order has been received we will be in touch to confirm your delivery date. If you order by phone we can provide a delivery date at the point of order.

As the weather gets colder we are much more flexible and we put on extra delivery vehicles to meet demand. If your order is delayed for some reason we will contact you to let you know.

Delivery times

Logs are delivered back to back in order of location – so please be flexible and open minded about the time your delivery could arrive. If you need an ETA please call us on the day of your delivery and we will do our best to give you an approximate time window.

Most customers are happy for us to deliver their logs in their absence and leave tarpaulin so our drivers can cover them up in case it rains.  Generally, we leave your logs at the front or side of your property – but just let us know when you place your order so we can meet your meets.

Ordering online:

When you place your order online we will contact you to acknowledge receipt of your payment and to arrange a delivery date for us to deliver your logs. When you check out you can tell us which delivery dates would be ideal for you and we will do our best to make it happen.

Ordering over the phone:

Our customer service agents will be able to tell you when we can deliver your logs at the point of order. They will ensure your logs will be delivered on a date that’s mutually convenient.

Where do you deliver?

We deliver Ready To Burn certified kiln dried logs to the following areas:

– Chester
– Deeside
– Ellesmere Port
– Frodsham and Helsby
– Flintshire (CH6 & CH7 only)
– Liverpool
– Llangollen and surrounding Ceiriog Valley villages
– Malpas
– Oswestry
– Shrewsbury
– Welshpool
– Whitchurch
– Wirral
– Wrexham

We’re happy to speak to customers outside these areas who may be interested in larger quantities. Just give us a call on 01691 887977 to have a chat with us.

What are your delivery terms?

Read more about our delivery terms and conditions

I need to cancel or rearrange my delivery date. Is this posible?

You can cancel or rearrange your delivery date by giving us at least 24 hours notice before your delivery was agreed. This is because we will have already loaded your order onto our vans for delivery.

Can I collect logs instead of having a delivery?

Sure! You’re welcome to collect and buy logs from us here at Log HQ. Our adddress is Maes Y Clawdd, Oswestry, Shropshire, SY10 9NN. We’re open Monday to Thursday from 9am to 4pm and Fridays from 9am to 3pm.

PLEASE CALL BEFORE YOU TRAVEL on 01691 887977 to make sure we have a team member on site.

Find us.

Please note that we offer a delivery only service to the Chester, Deeside, Ellesmere Port, Flintshire CH6 & CH7, Frodsham, Liverpool, Llangollen, Malpas, Oswestry, Shrewsbury, Welshpool, Whitchurch, Wirral and Wrexham areas.

What type of vehicles do you use to deliver the logs?

Your property needs to be accessible for a large Luton Transit Van with a tail lift.

Our vans are similar in size to most supermarket home delivery vans. Approximate vehicle dimensions are:

  • Length: 8.3m plus 1.8m for tail lift
  • Height: 3.4m

Please ensure there is enough space for us to access your property!

What sort of access do you need to get to my property?

Access to your property needs to be wide enough for a Luton Transit van that is similar in size to a supermarket delivery vehicle. Please ensure access to your property or business is:

  • free of obstacles and overhanging trees
  • sufficiently wide
  • reasonably level

Hand pump trucks cannot be operated on loose gravel, so please keep this in mind.

Without reasonable access to your property your order will need to be left at curb side – but this is exceptionally rare though.